Terms and conditions

Company information
Hottub CPH’s legal name is Bungyjump.dk ApS.
CVR 39479605

Booking and confirmation
Booking of experiences takes place online on the website www.hottubcph.dk. The booking is confirmed when the payment has been completed on the website. You will be sent a confirmation by e-mail with an overview of your booking when it has been completed. The booking is binding for both you and Hottub CPH when the payment has been completed or when you have received a confirmation by e-mail.
Gift cards are valid for 24 months from the date of purchase, and are issued by Hottub CPH for use for Sauna- or hot tub experiences at the address Refshalevej 325, 1432 Copenhagen K. The gift card is not personal, which also means that a lost gift card cannot be refunded. Hottub Copenhagen is open from November-april and booking and giftcard can only be used in that period.

Cencellation rights
If you regret the purchase of a booking, a gift card or a discount card, it can be refunded within the current legislation. The right to cancel runs from the time you receive the booking confirmation.
If you wish to make use of your right to cancel, contact:
Hottub CPH
Refshalevej 325
1432 København K
hello@hottubcph.com
Tlf. (+45) 31 77 15 30

Payment
Hottub CPH accepts the following credit cards: Dankort, Visa, Visa Electron, MasterCard, Maestro & JCB
All prices are in DKK and incl. VAT.

Cancellation policy
If you want to cancel your booking, you must send an e-mail with your full name and your booking ID to Hottub CPH at hello@Hottubcph.com.
You can cancel your booking free of charge up to 7 days before the reservation – this can be done directly through your confirmation email. In case you are required to cancel your booking after that, you will be charged a late cancellation feeof 275 dkr. if cancled later than 48 hours before schedule no refund will be given..
Hottub CPH has the right to cancel the booking every moment until the reservation begins in the event of unforeseen circumstances such as weather conditions, power cuts or other conditions that could not be foreseen. In such cases, the full amount will be refunded.

Cancellation due to irresponsible behavior of guests
Irresponsible behavior from guests is not tolerated. Hottub CPH reserves the right to reject guests upon arrival if they are deemed to be either significantly under the influence of alcohol or other euphoric substances. Likewise, Hottub CPH reserves the right to stop the reservation early if we consider guests to be behaving irresponsibly. Examples of this may be (but not limited to): immoderate influence of alcohol, loud behavior to the annoyance of other guests, indecency violation, verbal harassment of staff, guests, etc.

3 weeks ago
This was a FABULOUS experience!!! The place is brand new and extremely clean, it is inches from the water, there are plenty of changing rooms and a bathroom and showers. The staff was extremely friendly, welcoming and attentive. They have a great drink menu...
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1 month ago
Really cool space on the river for a relaxing hot tub experience! The check in was easy and the staff were very helpful and explained the expectations of our reservation in detail. They stopped by to check on us a couple of times as...
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